Frequently Asked Questions
Discover everything you need to know about our handcrafted pieces and seamless shopping experience.
What materials do you use for your jewelry?
We prioritize durability and aesthetics for daily wear, using high-quality materials such as 18k gold vermeil, recycled sterling silver, and ethically sourced gemstones.
How should I care for my jewelry to ensure it lasts?
To maintain its luster, we recommend removing jewelry before swimming or showering and avoiding contact with perfumes. Store your pieces in the provided microfiber pouch when not in use.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package departs our studio.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact.
Are your pieces hypoallergenic?
Absolutely. All our jewelry is nickel-free and lead-free, designed specifically for sensitive skin to ensure comfort throughout your daily activities.
Do you offer a warranty on your products?
We stand by our craftsmanship with a one-year warranty that covers any manufacturing defects. Please contact our support team with your order number for assistance.